**Effective Date: February 1, 2025**
At Unicorn Gemistry, all of our products are handmade, one-of-a-kind, and carefully crafted. We strive to provide the best quality and service. Due to the unique nature of our products, we do not accept returns or refunds for reasons such as personal preference, change of mind, or dissatisfaction with the design.
Refunds or returns are only considered in the following case:
- Eligibility for Refunds
• Damaged Products During Shipping: If a product is received damaged due to shipping, please contact us immediately. We will review the situation and may provide a refund or exchange after confirmation. - Refund Process
If your product qualifies for a refund due to shipping damage:
a. Contact Us: Email us at coralineh6@gmail.com or call +86 195 3991 7323 within 7 days of receiving your order. Include your order number and photos or videos showing the damage.
b. Return Instructions: If approved, we will provide instructions to return the product. The product must be returned in its original condition.
c. Inspection and Refund: Once we receive the returned product and confirm the damage, we will process the refund to your original payment method.
- Non-Refundable Items
• Products without shipping damage
• Products returned after 7 days from delivery
• Products returned for reasons such as personal preference, design dissatisfaction, or change of mind - Proof of Damage
• We strongly recommend recording an unboxing video upon receiving your order. This helps verify shipping damage if a refund is necessary. - Final Notes
• All products are handmade and unique, so we cannot guarantee identical replacements.
• We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on the website. - Contact Us
For any questions about our refund policy, please contact:
Unicorn Gemistry
Email: coralineh6@gmail.com
Phone: +86 195 3991 7323