**Effective Date: February 1, 2025**

At Unicorn Gemistry, we strive to provide the best products and services to our customers. However, we understand that there may be occasions where a refund is necessary. Please review our refund policy below.

**1. Eligibility for Refunds**

– **Products**: products are non-refundable unless they are defective or damaged upon arrival.

**2. Process for Requesting a Refund**

To request a refund, please follow these steps:

1. **Contact Us**: Reach out to our customer service team at coralineh6@gmail.com or +86 195 3991 7323 within 14 days of receiving your product or service. Provide your order number and a brief explanation of why you are requesting a refund.

2. **Return the Product**: If your refund request is approved for a physical product, you will be instructed to return the product to us. The product must be returned in its original condition, including all packaging, accessories, and documentation. You are responsible for the return shipping costs.

3. **Inspection and Approval**: Once we receive the returned product, we will inspect it to ensure it meets our refund eligibility criteria. If approved, we will process your refund.

4. **Refund Method**: Refunds will be issued to the original payment method used for the purchase. Please allow 14 business days for the refund to appear on your statement.

**3. Non-Refundable Items**

The following items are non-refundable:

– Products that have been used, altered, or damaged by the customer

– Products that are returned more than 14 days after delivery

**4. Defective or Damaged Products**

Please record an unboxing video upon receiving the product. If the product you received is defective or damaged, please contact us immediately at coralineh6@gmail.com or +86 195 3991 7323. We will arrange for a refund and compensation.

**5. Final Sale Items**

Items marked as “Final Sale” cannot be returned or exchanged unless they are defective or damaged upon arrival.

**6. Changes to the Refund Policy**

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Site. Please review this policy periodically to ensure you are aware of any changes.

**7. Contact Us**

If you have any questions or concerns about our Refund Policy, please contact us at:

Unicorn Gemistry

Coralineh6@gmail.com

+86 195 3991 7323